Support

Deb Morris wrote: “Thank you so much for your help. I just told everyone in the office how great this program is and how wonderful the support. I told them how you kept contacting me to help me resolve my problem. People like you just don’t exist often. I told them if they want a program that works to order add-in productivity suite. Thank you again.”

Gary David wrote: “Hi Robert. . . Thanks for your quick response. I’ve been a customer since the year 2000, and you’ve always been prompt to respond to any issue. You were correct. I did as you said, and it worked.”

Larry Rees wrote: “Thank you for your usual prompt and efficient support. The thing I love about your company is that you always are on top of the issues.”

Contact us

  • We provide live support 8 AM to 10 PM US East Coast time every day. Call us at US 302-584-1771. Let the phone ring — we forward calls on the weekends and evenings to the on call tech support person’s cell phone.
  • Or use our contact form. Quite often we can respond easier and in more detail via a question sent via the contact form.

Ordering support

  • Ordering and download FAQs
  • If you order online, you can download the software immediately and also get a backup CD.
  • You can change your purchase option to download only and save the backup CD cost of $8.95.
  • We accept Visa, Mastercard, American Express, Paypal.
  • Purchase orders are accepted if emailed to supportrequest@add-ins.com.
    • There is a processing charge for orders under $200.
    • Placing orders and having the download instructions delivered to your final customer is very easy. Please see these how to instructions.

Download support

  • Download your order — In addition to being able to download your software immediately at the end of your order, each customer is sent an email with a link to our downloads area and a logon ID and password so that the software may be downloaded at the customer’s convenience.
    • If you have trouble downloading from the link provided at the end of the order, an email will arrive within ~5-10 minutes of the order with your login information for our download page. This server is independent from the order server and provides an excellent alternate way to download.
    • If the above email has not arrived but 5 minutes has gone by, you can log in using your order number and the e-mail you used when the order was placed. Typically our downloads system receives the information and updates its records within 5 minutes of an order.
  • Order and Download Help — FAQ’s and solutions regarding order and download problems.
  • Installation help — Instructions on installation and any other assistance you may need.

Software support

  • All of our products come with installation exe’s for ease of installation. All have help and exercise files that show how to use the products with hands on training.
  • Check out our top support questions and answers — you may find the answer on this page.
  • Upgrade your software.
  • Installation help — Instructions on installation and any other assistance you may need.
  • FAQ’s about our products.
  • What to do if add-ins don’t run — What to do if you get error messages like “error in module 1”, “unspecified error” or “missing reference”.

Do a Net Meeting with us

  • Sometimes the best way to solve problems or demonstrate our software is to connect PCs. Just give us a call and we’ll explain how we do it.

Microsoft Excel support

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